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In this Long Hello session, Jenna Morgenstern-Gaines, CEO and Co-Founder of PocketRN, and James Cohen from Nevvon, share how the CMS GUIDE program is transforming dementia support for caregivers, providers, and families.
You’ll see how GUIDE connects people to nationwide wraparound services — from emotional connection tools like Memory Lane Games to practical caregiver training — so no one has to face dementia care alone. Jenna and James will explain who qualifies, how to access services, and how GUIDE helps families get through the hard days while making the most of the good ones.
Jenna Morgenstern-Gaines is the Co-Founder and CEO of PocketRN, driving innovation to make trusted home care accessible for every family. Drawing on her experience at Albright Stonebridge Group and her own challenges with long-distance caregiving, she built PocketRN to support caregivers and families alike. Under her leadership, PocketRN has become a national leader in dementia care and one of the first nurse-led models in Medicare’s GUIDE program.
Learn more about James and Jenna:
Visit the PocketRN website
Connect with Jenna on LinkedIn
Learn more about James:
Visit the Nevvon website.
Connect with James LinkedIn
In this Long Hello session, Lance A. Slatton, home care owner and host of the Home Care Matters podcast, shares hard-earned lessons from years of walking alongside families facing dementia and Alzheimer’s.
Drawing from real experiences in the field, Lance explores how these diagnoses change not only memory but also relationships, routines, and the rhythm of daily life. He’ll share practical strategies to reduce frustration, strengthen trust, and bring more empathy into every interaction, whether you’re a professional caregiver, family member, or provider.
You’ll leave with insights that turn the overwhelming moments into manageable ones and remind us that even in the hardest days of dementia care, connection still matters most.
Registration Coming soon
Lance A. Slatton, CSCM, is a senior case manager at Enriched Life Home Care Services and the host of All Home Care Matters, one of the nation’s leading podcasts on long-term care. With over 20 years in the healthcare industry, Lance has become a trusted voice for families and caregivers navigating the challenges of aging and dementia.
Known as “The Senior Care Influencer,” Lance is an award-winning author, columnist, and advocate whose work spans McKnight’s Home Care News, DailyCaring.com, and AgeBuzz. His show All Home Care Matters has earned over 24 million views, the YouTube Silver Creator Award, and recognition from the Academy of Interactive Visual Arts. Through his writing, podcasts, and speaking, Lance continues to elevate the conversation around compassionate, informed, and connected care.
Learn more about Lance:
Visit his personal website
Connect with Lance on LinkedIn
Listen to the Podcast, All Home Care Matters
Watch the episodes
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Webinar
Session 3 of The Long Hello Webinar Series
Key Takeaways
Webinar
Session 2 of The Long Hello Webinar Series
Key Takeaways
Webinar
Session 1 of The Long Hello Webinar Series
Author and speaker Dayna Steele shares her candid, often funny story of supporting a loved one with dementia—while learning to care for herself. Through wit, wisdom, and practical advice, she offers humor, hope, and actionable tools to help you prioritize your well-being, prepare for the future, and stay committed to yourself.
CareTime gives your agency the tools to run smarter, from scheduling and billing to client management, with a specialty in Medicaid billing and a 98% claims approval rate. We take the busywork off your plate so your team can spend more time connecting with clients, building referral relationships, and delivering quality care.
www.caretime.us
Qualis helps hospices deliver exceptional end-of-life care by taking the burden of DME coordination off your team. From ordering and tracking to delivery, pickup, and reporting, we handle the details so you can focus on patients and families. With proactive service, fast response times, and seamless EMR integration, we make sure the right equipment is where it needs to be—when it needs to be there.
WorldView helps your team manage clinical documents, physician orders, and signatures with ease. Track, update, and share records in real time to reduce delays, eliminate duplicate work, and improve compliance. With faster turnaround and better visibility, your staff can spend more time on patient care and less time chasing paperwork.
Ally helps caregiver registries stay compliant, organized, and efficient with tools for client and caregiver management, invoicing, payment processing, and EVV. Built specifically for the independent contractor model, Ally supports compliance with DOL guidelines, state regulations, and audit documentation requirements. You can protect your business, reduce administrative headaches, and give clients and caregivers a seamless experience from start to finish.
